Refund Policy

Last updated: June 2026

We want you to feel confident when you pay for BanqMaster Pro. This policy explains when refunds apply and how to request one.

1. Free trial - no charge

Every new account starts with a 14-day free trial with full Pro access. No payment is taken and no card details are collected during the trial. There is nothing to refund for the trial period.

2. Refunds within 30 days of payment

If you pay for a yearly subscription and decide to stop using the Service within 30 calendar days of payment, you may request a pro-rata refund. The refund amount is calculated based on the unused portion of the subscription period.

Example: You pay for 1 year (365 days). After 20 days you request a refund. You will receive a refund for 345 unused days, calculated as (345/365) of the amount paid.

3. After 30 days - no refund, access continues

After 30 days from the date of payment, refunds are not available. Your subscription access will continue until the end of the paid period regardless of whether you actively use the Service.

4. Duplicate payments

If you accidentally make a duplicate payment for the same subscription period, the duplicate amount will be refunded to you in full. Contact us as soon as you notice and we will process it promptly.

5. How to request a refund

To request a refund, contact us by:

WhatsApp: +91 98000 00000
Email: siddhantcharjan@gmail.com

Please include your hall name, registered phone number and the payment reference. Refunds are processed within 7 working days to the original payment method (UPI ID or bank account). We may ask for confirmation details before processing.

6. Suspension for policy violation

If your account is suspended due to a breach of our Terms of Service, no refund will be issued for any remaining subscription period.

7. Contact

For refund questions, reach us at siddhantcharjan@gmail.com or WhatsApp +91 98000 00000.